At Udesignit we place importance in preparing and packaging goods for your nominated shipping method. We prepare our goods for on time dispatch with Australia Post for Delivery. Australia Post offer a choice of services via our shopping cart with prices displayed based on the weight and size of your goods and your destination within Australia.

While we prepare goods for handling by Australia Post, we are not responsible for their processes.

Other Options for Collection of Dispatch of your goods

1. Elect to pickup from our Udesignit Online Blacktown, NSW address.

2. Request to have your own courier collect your goods from our store. Select Pickup from Udesignit store and make a special note requesting box weights and sizes for your carrier. We also ask for you to create shipping label information for us to print and place onto your cartons when this request has been made.

What if something goes wrong?

udesignit does takes measures to reduce the arrival of damaged goods, however damages occur sometimes. In the first instance you discover dammaged items through shipping we request you:

1. Contact us by email detailing the damage.

2. Take a digital picture of the damage for shipping insurance and for any claims against the courier.

Do not dispose the item as we may require its return (if return is required we will arrange return shipping.). Once we have been notified (and have received the images of the damage) we will request information about the delivery and submit your supplied information to the carrier.

If shipping insurance was taken out during the process of making the order, then replacement of damaged items during shipping can be claimed against the carrier. Timeframes and authorisations of payouts can only be discussed with the carrier.

Udesignit Online take measures of care, but is not responsible for goods once dispatched from our store.